Privacy Policy

Who I am

La Céramique by Sarah is operated by Sarah Thuries, a sole trader based Stafford, United Kingdom.

For questions about this Privacy Policy or your personal information, contact:

Email: laceramiquebysarah@gmail.com

Information I collect

When you visit the website, place an order, contact me or subscribe to communications, I may collect information including:

  • Your name

  • Email address

  • Billing and delivery address

  • Telephone number

  • Order and transaction details

  • Messages and correspondence

  • Website usage, device and browser information

  • Marketing preferences

Payment card information is processed securely by the website’s payment provider. I do not ordinarily receive or store your complete card details.

How I use your information

I may use your personal information to:

  • Process and fulfil orders

  • Take payment and issue refunds

  • Arrange delivery

  • Respond to enquiries

  • Provide customer support

  • Meet accounting, tax and legal obligations

  • Prevent fraud and protect the website

  • Send marketing communications where you have consented

  • Understand and improve the website and customer experience

Legal bases

Depending on the circumstances, I process your information because:

  • It is necessary to fulfil a contract with you

  • It is required to meet a legal obligation

  • I have a legitimate business interest that does not override your rights

  • You have provided consent, particularly for optional marketing communications

Sharing your information

Your information may be shared only where necessary with trusted service providers such as:

  • The website and ecommerce platform

  • Payment processors

  • Postal and courier services

  • Email and marketing providers

  • Accounting or professional advisers

  • Analytics and website-security providers

These providers may process information on my behalf to deliver their services.

I do not sell your personal information.

International data transfers

Some service providers may process information outside the United Kingdom. Where this happens, appropriate legal safeguards will be used where required.

How long information is retained

I keep personal information only for as long as it is reasonably needed for the purpose for which it was collected and to satisfy legal, accounting and tax obligations.

Order and transaction records may therefore be retained for several years after a purchase.

Your rights

Under UK data-protection law, you may have the right to:

  • Request access to your personal information

  • Ask for inaccurate information to be corrected

  • Request deletion of certain information

  • Restrict or object to certain processing

  • Request a portable copy of certain information

  • Withdraw consent to marketing at any time

  • Complain to the Information Commissioner’s Office

Cookies

This website may use essential cookies needed for the website, shopping basket and checkout to function.

With your permission, it may also use analytics or marketing cookies. You can manage optional cookies through the cookie banner or your browser settings.

Marketing

I will only send optional email marketing where permitted by law. You can unsubscribe at any time using the link included in an email or by contacting me.

Changes to this policy

This Privacy Policy may be updated occasionally to reflect changes to the website, business practices or legal requirements.

Last updated: 23 July 2026