Shipping Information

Thank you so much for supporting my small business! Every order is carefully packed by hand from my home studio in Stafford, UK.

Processing Times

Most ready-to-ship orders are dispatched within 3-6 working days. If I’m away at a market or taking a short break, I’ll always update the processing time on my website.

UK Shipping

All UK orders are sent via Royal Mail Tracked 48.

You’ll receive a tracking email as soon as your order has been dispatched.

USA Shipping

I currently ship to the United States.

Shipping is £25 for the first item, plus £5 for each additional item in the same order.

All USA orders are sent with pre-paid duties and taxes (Delivered Duty Paid - DDP), so there are no additional customs charges to pay on delivery.

You’ll receive tracking once your order has been dispatched. Delivery times typically vary depending on customs processing and your location.

Australia Shipping

I now ship to Australia via Royal Mail International Tracked.

Shipping is £28 for the first item, plus £6 for each additional item in the same order.

Any customs duties, taxes or import charges that may apply are the responsibility of the customer.

You’ll receive tracking once your order has been dispatched.

New Zealand Shipping

I now ship to New Zealand via Royal Mail International Tracked.

Shipping is £30 for the first item, plus £7 for each additional item in the same order.

Any customs duties, taxes or import charges that may apply are the responsibility of the customer.

You’ll receive tracking once your order has been dispatched.

Packaging

Every ceramic piece is carefully wrapped using protective packaging to help ensure it arrives safely. I also try to use recyclable packaging wherever possible.

Damaged Orders

If your order arrives damaged, please contact me within 48 hours of delivery with photographs of both the packaging and the item. I’ll do everything I can to make things right.

Questions?

If you have any questions before placing an order, I’d love to help. Simply visit the Get In Touch page and I’ll get back to you as soon as I can.