Return Policy

I hope you love your new ceramics. However, if you change your mind, please contact me at laceramiquebysarah@gmail.com within 14 days of receiving your order.

Once you have contacted me, the item must be returned within a further 14 days. Items must be unused, in their original condition and packaged securely. Customers are responsible for return postage costs, and I recommend using a tracked service, as returned items remain the customer’s responsibility until they reach me.

Once the item has been returned safely, I will issue a refund to the original payment method. Standard outbound delivery costs will also be refunded where required.

Personalised or custom-made pieces cannot normally be returned unless they arrive damaged, faulty or not as described.

As every piece is handmade, slight variations in shape, size, glaze, colour and pattern are part of the character of the work and are not considered faults.

Damaged or incorrect orders

Please inspect your order when it arrives. If your item is damaged in transit, faulty or incorrect, contact me as soon as possible and include clear photographs of:

• The damaged or incorrect item

• The outer packaging

• The internal packaging and shipping label

I will work with you to arrange an appropriate replacement or refund. Please do not dispose of the item or its packaging until I have responded.